We're here to help you experience FreshBalance with clarity and confidence. Below you'll find answers to some of our most commonly asked questions.
If you still have questions, email Info@yourfreshbalance.com and we'll be glad to help. For order questions, please include your order number for faster support.
Product Information
What are FreshBalance supplements?
Our formulas combine nutrients, plant compounds, and functional ingredients designed to support everyday wellness, energy, balance, and vitality.
Can I take the products daily?
Yes — all products are designed for daily use. Please review the suggested serving information on each label.
Can I take multiple products together?
In most cases, yes. Many customers pair products together as part of their daily wellness routine. If you have specific health concerns, we recommend consulting a healthcare professional.
Where can I find dose recommendations?
Suggested use and serving instructions can be found on each product label.
Where is the expiration date located?
Expiration dates are printed on the bottle. Most products have an approximate 2-year shelf life from manufacturing.
Shipping & Delivery
Do you ship internationally?
Yes! FreshBalance ships worldwide.
What’s the processing time on my order?
Orders typically process within 1-3 business days before leaving our facility.
How long is shipping?
Shipping typically takes 5-7 business days depending on volume and destination.
My order arrived damaged / defective — what should I do?
Please contact us at Info@yourfreshbalance.com
I entered the wrong shipping address — can I update it?
If your order has not shipped yet, email Info@yourfreshbalance.com within 24 hours with the corrected address. Once an order ships, we cannot guarantee address changes
Orders, Returns & Refunds
What’s your return/refund policy?
Refund policies can be found here: 👉 https://yourfreshbalance.com/policies/refund-policy
How do I request a return or refund?
Email our support team at Info@yourfreshbalance.com and include your order number.
I want to cancel my order — can I do that?
Please email Info@yourfreshbalance.com with your order number.
Do you offer exchanges?
At this time, we do not offer product exchanges.
Chargebacks / Disputes
Before filing a chargeback, please reach out to us — in most cases we can resolve the issue quickly and directly. Email: Info@yourfreshbalance.com
Security
Is my credit card information secure?
Yes. FreshBalance uses secure encrypted processing and does not store full credit card details.
Can I pay using alternative payment methods?
Payment options may vary at checkout and can include credit/debit cards and secure third-party processors.
Subscriptions
Do you offer subscriptions?
Yes! Many customers subscribe to ensure consistent daily use without missing doses.
How can I manage or cancel my subscription?
You can manage your subscription on our website at any time or reach out to our customer service via mail at Info@yourfreshbalance.com
Can support cancel my subscription if needed?
Yes — email Info@yourfreshbalance.com for assistance.
Policy Quick Links & Help
Shipping Policy
https://yourfreshbalance.com/pages/faq
Refund Policy
https://yourfreshbalance.com/policies/refund-policy
Still Need Help?
Email our support team at any time — most emails receive a response within 24–48 hours on business days:
Info@yourfreshbalance.com